Description

Overview

Senior Manager, Project Management (Marketing and Messaging Operations)

Senior Manager, Project Management (Marketing and Messaging Operations)

Capital One, a Fortune 500 company and one of the nation's top 10 banks, offers a broad spectrum of financial products and services to consumers, small businesses and commercial clients. Our goal is to create one of the nation's great banks, and we have the necessary ingredients: a strong balance sheet, resilient businesses, a massive customer franchise, strong analytical capabilities, and great people. We nurture a work environment where people with a variety of thoughts, ideas and backgrounds, guided by our shared Values, come together to make Capital One a great company - and a great place to work.

Role Summary:

Do you crave a high-impact role where you can truly shape the customer experience? Capital One, a Fortune 500 powerhouse and a perennial "100 Best Companies to Work For," is seeking a dynamic and driven Senior Manager to lead our EASE Messaging team. This isn't just a job; it's an opportunity to revolutionize how we connect with millions of customers across our flagship web and mobile platforms.

Imagine this: You're at the helm of a team responsible for messaging that generates over a billion dollars in annual conversion value. You're not just managing campaigns; you're driving revenue, shaping customer journeys, and leading innovation on a platform that delivers over 3 billion impressions every single month. This is EASE, the heart of Capital One's digital customer experience, and you'll be at the center of it all.

What will you do?

• Lead a high-performing team: Recruit, mentor, and inspire top talent. Foster a collaborative, innovative environment where everyone thrives. Be the leader who empowers your team to achieve greatness.
• Forge strategic partnerships: Collaborate with key business stakeholders to understand their needs, share best practices, and drive impactful results. Your influence will be felt across the organization.
• Master demand and capacity: Anticipate upcoming messaging needs and expertly align team capacity to meet the challenge. Be the architect of efficient and scalable operations.
• Champion process excellence: Develop and refine processes that ensure consistent, high-quality outcomes. Drive continuous improvement and optimize our messaging engine for maximum impact.
• Fuel product innovation: Partner with MarTech Product and Tech teams to develop cutting-edge tools and enhance our messaging capabilities. Be a catalyst for innovation in the MarTech space.

Are you the right fit?

We're looking for a leader with a startup mindset - someone who thrives in a fast-paced environment, embraces change, and isn't afraid to challenge the status quo. You're an inspirational leader who empowers their team and fosters a culture of excellence. You're passionate about process and operational excellence, using data and insights to drive continuous improvement. And you're tech-savvy, eager to explore the world of MarTech and contribute to its evolution.

Basic Qualifications:

• Bachelor's Degree or military experience
• At least 8 years of process or project management experience
• At least 3 years of people leadership experience

Preferred Qualifications:

• Masters / MBA degree
• 9+ years of Process or Project Management experience
• 4+ years of People Management experience
• PMP, Lean, Agile or Six Sigma certification
• Strong communication and collaboration skills
• Strong problem solving and influencing skills
• Work experience achieving results with complex projects

At this time, Capital One will not sponsor a new applicant for employment authorization for this position.

Location: This role is hybrid, where you will be expected to spend 3 days per week working in office (Richmond, VA) and the remainder of the week working virtually.

The minimum and maximum full-time annual salaries for this role are listed below, by location. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Capital One is willing to pay at the time of this posting. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked.

Richmond, VA: $155,300 - $177,200 for Sr Manager, Project Management

Candidates hired to work in other locations will be subject to the pay range associated with that location, and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidate's offer letter.

This role is also eligible to earn performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI). Incentives could be discretionary or non discretionary depending on the plan.

Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at theCapital One Careers website. Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.

This role is expected to accept applications for a minimum of 5 business days.

No agencies please. Capital One is an equal opportunity employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to sex (including pregnancy, childbirth or related medical conditions), race, color, age, national origin, religion, disability, genetic information, marital status, sexual orientation, gender identity, gender reassignment, citizenship, immigration status, protected veteran status, or any other basis prohibited under applicable federal, state or local law. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City's Fair Chance Act; Philadelphia's Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.

If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at [email protected]. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.

For technical support or questions about Capital One's recruiting process, please send an email to [email protected]

Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site.

Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).